Privacy Policy

Last updated: December 22, 2025

1. Introduction

StaySync ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our hotel reservation management platform and browser extension.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and hotel credentials when you register.
• Reservation Data: Guest names, contact details, booking dates, room information, and payment status as entered by hotel staff.
• Browser Extension Data: When using the StaySync Booking Helper extension, reservation details are extracted from Booking.com Extranet pages and transmitted to your StaySync account.
• Usage Data: Technical data about how you interact with our platform.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our reservation management services
• Process and manage hotel reservations
• Send confirmation emails and notifications to guests
• Improve our services and user experience
• Comply with legal obligations

4. Browser Extension Privacy

The StaySync Booking Helper browser extension:

• Only activates on Booking.com Extranet pages and your StaySync dashboard
• Does not collect or store data outside of these domains
• Transmits reservation data securely using HTTPS encryption
• Stores only your API credentials locally in your browser
• Does not track browsing history or collect personal data beyond reservation details

5. Data Security

We implement appropriate security measures including:

• HTTPS encryption for all data transmission
• Secure authentication with API keys
• Regular security audits and updates
• Access controls and user permissions

6. Data Sharing

We do not sell your personal information. We may share data with:

• Cloud service providers for hosting and storage
• Email service providers for sending notifications
• Third-party integrations you authorize (e.g., CloudHotel, payment processors)

7. Data Retention

We retain reservation data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

9. Contact Us

For privacy-related inquiries, please contact us at:

Email: info@innvosoftware.gr

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.